Monday, April 27, 2020

PILOT CLASS

PILOT CLASS

UNIT ONE
WHY DO PEOPLE TAKE SO MANY PHOTOS?

Click to open exercise:

Pilot Class

https://sway.office.com/MMqcziHoKPGimRYK?ref=Link







Dear user of my blog. I would love to hear your feedback in relation to the above material I am developing. Feel free to contact me at: gerardoneil88@gmail.com
Regard Roch O'Neil

Monday, September 3, 2018

AT A RESTAURANT (Intermediate) (EXERCISE I106E296)















Put the words in the correct order to make sentences or questions. Then use them to complete the conversation between the waiter and two customers, (Linda and George).


(1)
coffee       you     like    some    Would  _______________________________________________?
(2)
order     to    wine    you    like    some     Would   
________________________________________________________________________?
(3)
water     Fizzy       still     mineral     or  _______________________________________________?
(4)
table     two    a    We’d      for     like ­­­________________________________________________ .
(5)
bill       have     can      the     we ____________________________________________________?
(6)
menu     have     we     the     Could  _________________________________________________?
(7)
Included        service      the     Is  ____________________________________________________?
(8)
First     pâté     I’d     like     the _____________________________________________________.
(9)
like      How     you     steak     would     the  ___________________________________________?
(10)
Lamb     course     the     the     I’d     chops     for     main    like
_________________________________________________________________________.
(11)
vegetables        you       What       would      like  _______________________________________?

Waiter:   Good evening, Sir. Good evening, Madam.
George:  Good evening. __________________________________________________, please?
Waiter:   Certainly. Is this table all right?
George:   Yes that’s fine. _______________________________________________________?
Waiter:    Certainly Sir. The soup of the day is French onion soup.
                ********************************************************************
Waiter:  Are you ready to order?
George:  Yes. _________________________________________________________________.
Linda:     And for, me the prawn cocktail, please.
George:  And _________________________________________________________________.
Linda:     And I’d like the steak.
Waiter:  ____________________________________________________________________?
Linda:     Medium, please.
Waiter:  That’s fine. ___________________________________________________________?
Linda:     Potatoes and cauliflower, please.
Waiter: ____________________________________________________________________?
Linda:    Yes. Can I see the wine list?
George: I would like some mineral water please.
Waiter: ____________________________________________________________________?
George: Still, please.
               ******************************************************************
George: That was delicious!
Waiter:  Thank you very much.___________________________________________________?
Linda:     Yes. Black, please.
George:  And _________________________________________________________________?
Waiter:   Of course.
George: _____________________________________________________________________?
Waiter:   No, it isn’t, sir.
George:  Can I pay by credit card?
Waiter:   Yes, that’s fine.

                                                                                              
ANSWERS: AT A RESTAURANT

Put the words in the correct order to make sentences or questions. Then use them to complete the conversation between the waiter and two customers, (Linda and George).


(1)
coffee       you     like    some    Would                         Would you like some coffee?
(2)
order     to    wine    you    like    some     Would        Would you like to order some wine?
(3)
water     Fizzy       still     mineral     or      Fizzy or still mineral water?
(4)
table     two    a    We’d      for     like ­­­       We’d like a table for two.
(5)
bill       have     can      the     we            can we have the bill?
(6)
menu     have     we     the     Could       Could we have the menu.
(7)
Included        service      the     Is        Is the service included?
(8)
First     pâte     I’d     like     the         First I’d like the pâté.
(9)
like      How     you     steak     would     the      How would you like the steak?
(10)
lamb     course     the     the     I’d     chops     for     main    like
I’d like the lamb chops for the main course.
(11)
vegetables        you       What       would      like     What vegetables would you like?

Waiter:   Good evening, Sir. Good evening, Madam.
George:  Good evening. We’d like a table for two, please?
Waiter:   Certainly. Is this table all right?
George:   Yes that’s fine.  Could we have the menu?
Waiter:    Certainly Sir. The soup of the day is French onion soup.
                ********************************************************************
Waiter:    Are you ready to order?
George:   Yes. First I’d like the pâté.
Linda:      And for, me the prawn cocktail, please.
George:  And I’d like the lamb chops for the main course.
Linda:     And I’d like the steak.
Waiter:  How would you like the steak?
Linda:    Medium, please.
Waiter: That’s fine. What vegetables would you like?
Linda:    Potatoes and cauliflower, please.
Waiter:  Would you like to order some wine?
Linda:    Yes. Can I see the wine list?
George:  I would like some mineral water please.
Waiter:   Fizzy or still mineral water?
George:   Still, please.
               ******************************************************************
George: That was delicious!
Waiter:  Thank you very much. Would you like some coffee?
Linda:     Yes. Black, please.
George:  And can we have the bill?
Waiter:   Of course.
George:   Is the service included?
Waiter:   No, it isn’t, sir.
George:  Can I pay by credit card?
Waiter:  Yes, that’s fine.

Saturday, August 11, 2018

ETHICS (Advanced) (EXERCISE A79E295)










Ethics is a system of moral principles. They affect how people make decisions and lead their lives.  It is concerned with what is good for individuals and society.

Below is the 2017 Ipsos MORI Veracity Index which reveals the esteem the British public holds for a variety of professions. (The list is in order https://www.ipsos.com/ipsos-mori/en-uk/politicians-remain-least-trusted-profession-britain). Rank the professions according to how ethical you think they are in your country are 1 - 24 (the most ethical to least ethical):
___ Nurses, ___ Doctors, ___ Teachers, ___University Professors, ___ Scientists, ___  Judges, ___ Weather Forecasters, ___ Police Officers,  ___ Television Newsreaders, ___ Clergy / Priests, ___ The ordinary person in the street, ___  Civil Servants,  ___ Lawyers, ___ Pollsters,                       ___ Charity Chief Executives, ___ Trade Union Officials, ___ Local Councils, ___ Bankers,                  ___ Business Leaders, ___ Estate Agents, ___ Journalists, ___ Professional Football Players,                 ___ Government Ministers, ___ Politicians generally.
2. Discuss the list of unethical activities below. In your opinion which is the worst?
(A) Using work facilities for private purposes, (for example; the photo copying machine).
(B) Claiming extra expenses.
(C) Accepting praise for someone else’s ideas or work.
(D) Selling a defective product, (for example a car).
(E) Ringing in sick when you are not ill.
(F) Taking extended lunch breaks.
(G) Giving a good reference to people you want to get rid of.
(H) Employing people illegally.

(3) The sets of words and phrases below are related to either honesty or to dishonesty.  Which is different from the others in the set? (The different one is underlined) (Do you know the meaning of each)?

(A)
Trustworthy                    Law – abiding                          Crooked
(B)
A slush fund                    A sweetener                            Compensation 
(C)
Insider trading                Industrial espionage              Goodwill
(D)
A whistle blower            A swindler                                A conman
(E)
A bribe                             A bonus                                    A commission
(F)
Fraud                                Deceit                                      Integrity

(4) Discuss the following questions.

     (A) There is a proverb; “When in Rome, do as the Romans do.” What does this               
 mean? Do you agree?
     (B) Would you continue to do business with someone if you disapproved of their business ethics?
     (C) Give examples of behavior which would cause you to stop doing business with someone.

      
ANSWERS: 

ETHICS

(3) The sets of words and phrases below are related to either honesty or to dishonesty.  Which is different from the others in the set? (The different one is underlined) (Do you know the meaning of each)?


(A)
Trustworthy (Reliable, responsible, and can be trusted completely).  Law – abiding (Always obeys the law and is considered to be good and honest because of this).  Crooked (Dishonest or criminal).
(B)
A slush fund (A sum of money collected to pay for an illegal activity, especially in politics or business).  
A sweetener (something that you give or offer someone in order to persuade them to accept a business deal).                          
Compensation (Given when something bad that has happened, it makes you feel better E.g. an insurance payout).
(C)
Insider trading (The illegal buying or selling of a company's shares by someone who has secret or private information about the company).             Industrial espionage (Attempting to obtain trade secrets by dishonest means).             
Goodwill (A businesses its good reputation, which increases the value of the business).
(D)
A whistle blower   (Someone who finds out that the organization they are working for is doing something immoral or illegal and tells the authorities or the public about it).         A swindler (A person who swindles; cheats).                          A conman (A man who persuades people to give him their money or property by lying to them).
(E)
A bribe  (A bribe is a sum of money or something valuable that one person offers or gives to another in order to persuade him or her to do something).        A bonus (An extra amount of money that is added to someone's pay, usually because they have worked very hard).           A commission (A sum of money paid to a salesperson for every sale that he or she makes).
(F)
Fraud (Is the crime of gaining money or financial benefits by a trick or by lying).     Deceit (Behavior that is deliberately intended to make people believe something which is not true).            Integrity (An honest person firm in your moral principles).

Friday, August 10, 2018

MAKING A COMPLAINT (Intermediate) (EXERCISE I105E294)















It's frustrating when things go wrong in life – whether its deliveries that aren't made on time, the repairman not turning up, or a direct debit going wrong.

Consumer research shows that following these steps can help get problems sorted out more quickly:

* Try first to contact the person you originally dealt with. If they can't help, say you want to  
   take matters further. Ask for details of the official complaints procedure and the name of the
   person who will be handling your complaint.

*It can be best to put your complaint in writing. Or you can make your complaint by phone –
  but make sure you ask for the name of the person you speak to and their job title. Keep a
  note of this, with the date and time of your call – and what was said. You may need to refer
  to this later.

*Try to stay calm and polite, however angry or upset you are. This will help you to explain your
   complaint as clearly and effectively as possible.

*If you are putting things in writing, write "complaint" at the top of your letter. And make sure
   you include important details like your customer number or your policy or account number.

*Keep things brief and to the point. Set out the facts clearly and in a logical order. Say why
  you're not happy and what you want the business to do about it. This will make it easier for
  them to look into the problem and sort things out.

*Send copies of any relevant paperwork that you believe backs up your case. Keep a copy of
  any letters between you and the business. You may need to refer to them later.

*Don't always expect immediate results – some complaints may take time to investigate
  properly and resolve.


EXERCISE: The sentences below come from a letter of complaint but are in the wrong order. Put them in the right order and number them 1 – 10.

(A) __ They then smashed a mirror and two vases as they were carrying the dresser upstairs.
(B)  __ Naturally, I expect a complete refund and compensation for the damage ceased by the  
       deliverymen.
(C)  __ I am writing to you about the antique dresser in I brought from your furniture
       showroom on September 18.
(D) __ When they finally got it into the bedroom I noticed that the wood on one side was
       badly scratched.
(E)  __ Dear Sir or Madam,
(F)  __ I would be grateful if you would send someone competent over to pick up the dresser
       as soon as possible. 
(G)          __ I look forward to hearing from you. Sincerely ………
(H) __ I insisted that they take the dresser back to the showroom because of the condition it
       was in, but they refused and told me to get in touch with you.
(I)   __ As arranged, it was brought to my house by your delivery service on the day following
      the purchase.
(J)  __ As the men were carrying it into the house they broke a panel off the front door.


                                                                                               
ANSWERS: 
MAKING A COMPLAINT

EXERCISE: The sentences below come from a letter of complaint but are in the wrong order. Put them in the right order and number them 1 – 10.

(A)   5  They then smashed a mirror and two vases as they were carrying the dresser
     upstairs.
(B)   8  Naturally, I expect a complete refund and compensation for the damage ceased by
     the deliverymen.
(C)   2  I am writing to you about the antique dresser in I brought from your furniture
     showroom on September 18.
(D)   6  When they finally got it into the bedroom I noticed that the wood on one side was
     badly scratched.
(E)    1  Dear Sir or Madam,
(F)    9  I would be grateful if you would send someone competent over to pick up the
    dresser as soon as possible. 
(G)  10 I look forward to hearing from you. Sincerely ………
(H)   7  I insisted that they take the dresser back to the showroom because of the condition
    it was in, but they refused and told me to get in touch with you.
(I)     3  As arranged, it was brought to my house by your delivery service on the day
    following the purchase.
(J)     4  As the men were carrying it into the house they broke a panel off the front door.

TO PRINT