Research
conducted by Albert Mehrabian, (Professor of Psychology, UCLA), found that
communication is made up of three elements:
*Words
(the literal meaning) account for 7% of the overall message.
*Tone
of voice accounts for 38% of the overall message.
*Body
Language accounts for 55% of the overall message.
Since
someone speaking on the telephone (especially in a second language) is unable
to see the body language of the other person, it is easy to feel
uncomfortable. The best way to get over this discomfort (even fear) is to practice
speaking on a phone in a second language whenever the opportunity presents
itself.
|
1. Match a
phrase with a response.
(A)
|
Could I speak to Ms.
Johnson, please?
|
___
|
Hang up and I’ll
call you back.
|
(B)
|
Good afternoon. Can
I help you?
|
___
|
No, I prefer to hang
on, it’s very important.
|
(C)
|
Is that Smith and
Simpson?
|
___
|
Yes, I’d like to
speak to Mr. Jones, please?
|
(D)
|
I could get him to
call you back in a few minutes.
|
___
|
Well could you get
him to call me back as soon as he gets in?
|
(E)
|
There’s a lot of
noise on the line. Could you speak up?
|
___
|
Yes, I’ll put you
through.
|
(F)
|
I’m afraid he’s out
of the office and won’t be back for an hour.
|
___
|
I’m afraid you seem
to have the wrong number.
|
2. Use the words in the box to complete the
sentences.
conversation coin engaged phoning telephone – box dialing calling line
|
1. Oh no! The line is
_________________________. She is probably on line with her husband.
2. I'm inserting a
____________________ into the phone box.
3. I'm
______________________________ to someone as a practical joke.
4. Hold the
__________________________ please, an operator will answer you.
5. He is calling from the _____________________________ to know the
results of his exams.
6. I had a ______________________________with Maria for one hour about
her children.
7. I'm ______________________________ the number of your grand-mother.
8. Be quiet please! Granddad is _____________________________ to your
mother.
ANSWERS
THE
TELEPHONE
1. Match a
phrase with a response.
(A)
|
Could I speak to Ms.
Johnson, please?
|
(e)
|
Hang up and I’ll
call you back.
|
(B)
|
Good afternoon. Can
I help you?
|
(d)
|
No, I prefer to hang
on, it’s very important.
|
(C)
|
Is that Smith and
Simpson?
|
(b)
|
Yes, I’d like to
speak to Mr. Jones, please?
|
(D)
|
I could get him to
call you back in a few minutes.
|
(f)
|
Well could you get
him to call me back as soon as he gets in?
|
(E)
|
There’s a lot of
noise on the line. Could you speak up?
|
(a)
|
Yes, I’ll put you
through.
|
(F)
|
I’m afraid he’s out
of the office and won’t be back for an hour.
|
(c)
|
I’m afraid you seem
to have the wrong number.
|
2. Use the words in the box to complete the
sentences.
conversation
coin engaged
phoning telephone –box dialing calling
line
|
1. Oh no! The line is engaged. She
is probably on line with her husband.
2. I'm inserting a coin into
the phone box.
3. I'm phoning to
someone as a practical joke.
4. Hold the line please,
an operator will answer you.
5. He is calling from the telephone-box to know
the results of his exams.
6. I had a conversation with Maria for one hour about her children.
7. I'm dialing the number of your grand-mother.
8. Be quiet, please! Granddad is calling to your mother.
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