What is the
most appropriate answer?
(1) Could I speak to Ms. Johnson,
please?
(a) Hang up I will call you back.
(b) Yes, I’ll put you through.
(c) No, I prefer to hang on, it’s very
important.
(d) Yes, I’d like to speak to the person
who deals with paying your suppliers, please.
(2) Good afternoon. Can I help you?
(a) Yes, I’d like to speak to the person
who deals with paying your suppliers, please?
(b) I’m afraid you seem to have the
wrong number.
(c) No, I prefer to hang on, it’s very
important.
(d) Hang up and I’ll call you back.
(3) Is that Smith and Simpson?
(a) Well could you get him to call me
back as soon as he gets in?
(b) Yes, I’ll put you through.
(c) I’m afraid you seem to have the
wrong number.
(d) No, I prefer to hang on, it’s very
important.
(4) I’m afraid he’s out of the office and
won’t be back for an hour.
(a) Well could you get him to call me
back as soon as he gets in?
(b) I’m afraid you seem to have the
wrong number.
(c) Hang up and I’ll call you back.
(d) Yes, I’ll put you through.
(5) I could get him to call you back in
a few minutes.
(a) Yes, I’ll put you through.
(b) I’m afraid you seem to have the
wrong number.
(c) Hang up and I’ll call you back.
(d) No, I prefer to hang on, it’s very
important.
(6) There’s a lot of noise on the line.
Could you speak up?
(a) Hang up and I’ll call you back.
(b) I’m afraid you seem to have the
wrong number.
(c) Yes, I’ll put you through.
(d) Well could you get him to call me
back as soon as he gets in?
“I’m afraid.”
We use “I’m afraid”,
when we are giving a response which is unhelpful but eh reason is outside our
control. It means something like “I would help you if I could, but I can’t”. Example: “I’m afraid Mr. Smith is not in at
the moment.”
ANSWERS: TELEPHONING
(1) Could I speak to Ms. Johnson,
please?
(a) Hang up I will call you back.
(b) Yes, I’ll put you through.
(c) No, I prefer to hang on, it’s
very important.
(d) Yes, I’d like to speak to the
person who deals with paying your suppliers, please.
(2) Good afternoon. Can I help you?
(a) Yes, I’d like to speak to the person
who deals with paying your suppliers, please?
(b) I’m afraid you seem to have the
wrong number.
(c) No, I prefer to hang on, it’s very
important.
(d) Hang up and I’ll call you back.
(3) Is that Smith and Simpson?
(a) Well could you get him to call me
back as soon as he gets in?
(b) Yes, I’ll put you through.
(c) I’m afraid you seem to have the
wrong number.
(d) No, I prefer to hang on, it’s very
important.
(4) I’m afraid he’s out of the office
and won’t be back for an hour.
(a) Well could you get him to call me
back as soon as he gets in?
(b) I’m afraid you seem to have the
wrong number.
(c) Hang up and I’ll call you back.
(d) Yes, I’ll put you through.
(5) I could get him to call you back in
a few minutes.
(a) Yes, I’ll put you through.
(b) I’m afraid you seem to have the
wrong number.
(c) Hang up and I’ll call you back.
(d) No, I prefer to hang on, it’s very
important.
(6) There’s a lot of noise on the line.
Could you speak up?
(a) Hang up and I’ll call you back.
(b) I’m afraid you seem to have the
wrong number.
(c) Yes, I’ll put you through.
(d) Well could you get him to call me
back as soon as he gets in?
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